Business Mastery

Most companies leave sales to the sales force and customer service to the customer service team. That is a recipe for a expensive screw up.

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You surely know that delegating work to others is a excellent and suitable way to save masses of time, prioritise your own agenda and to concentrate on what are the “vitals” of what you should be doing. Nonetheless knowing when and the way to delegate well is the secret to being successful at it.

First, what does it mean to delegate? It is when you temporarily allow another to assume an area of your own responsibility. Note, it is a temporary assignment not a permanent one.

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Not many of us are going to install the full-blown Toyota Production System anytime soon. But, there is one aspect of it that has wide applicability for all of us.

The 5 Whys methodology is a great problem-solving technique that anyone can employ.

Although it’s not intended to be the end all and cure all, it is a technique I suggest you use to help solve the very next problem you face. It involves asking “why” over and over again until you get to the root of the reason the problem happened. Once you know the root cause, the solution is often much more clear.

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First a bit about the term CEO. It’s short for Chief Executive Officer one of the C-level positions in a company. A company can have a variety of C-level jobs within the senior management team. For example, the CIO, Chief Information Officer, is in charge of all the information. The COO, Chief Operating Officer, handles all the operations. And, the CFO, Chief Financial Officer, takes care of all the finances.

It’s easy to say the CEO manages all the executives and she does, but there are really only three components to the CEO’s position making it one of the easiest to define.

1. Establish and maintain the Vision.
2. Create and live the Culture.
3. Intercept Entropy.

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